Privacy Policy

1. Introduction

MonacoMove ("we," "our," or "us") operates the website monacomove.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our Site or use our services. We are committed to protecting your privacy in compliance with the European Union General Data Protection Regulation (GDPR), Monaco Law No. 1.165 of December 23, 1993 on the protection of personal data, and all applicable data protection legislation.

2. Data Controller

The data controller responsible for your personal data is MonacoMove. For any questions or requests regarding your personal data, you may contact us at: privacy@monacomove.com.

3. Data We Collect

We may collect the following categories of personal data:

• Identity data: first name, last name, and professional title when you complete a contact form or book a consultation.
• Contact data: email address, telephone number, and mailing address.
• Technical data: IP address, browser type and version, time zone setting, operating system, and device information collected automatically when you visit the Site.
• Usage data: pages visited, time spent on pages, navigation paths, and interactions with site features such as the tax simulator and budget builder.
• Preference data: language preference, communication preferences, and tool settings (e.g., tax simulator inputs).

4. How We Use Your Data

We use your personal data for the following purposes:

• To provide and maintain our Site and interactive tools (tax simulator, budget builder, eligibility test).
• To respond to your inquiries and provide requested information about Monaco relocation services.
• To send periodic newsletters and updates about Monaco relocation, taxation, and lifestyle (only with your explicit consent).
• To analyze Site usage and improve our content, tools, and user experience.
• To comply with legal obligations and protect against fraudulent or unauthorized activity.

5. Legal Basis for Processing

We process your personal data on the following legal bases: (a) your consent, which you may withdraw at any time; (b) the performance of a contract or pre-contractual measures at your request; (c) compliance with a legal obligation; and (d) our legitimate interests in operating and improving our business, provided these do not override your fundamental rights and freedoms.

6. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and personalize content. Strictly necessary cookies are used to ensure the proper functioning of the Site and do not require consent. Analytics cookies (such as Google Analytics or Plausible) are used to understand how visitors interact with the Site and are only activated with your consent. You may manage your cookie preferences at any time through your browser settings or our cookie consent banner.

7. Data Sharing and Third Parties

We do not sell your personal data to third parties. We may share your data with: hosting providers (Vercel), analytics services (privacy-focused analytics), email service providers for newsletter delivery, and professional advisors when required by law. All third-party service providers are contractually bound to protect your data and process it only on our instructions.

8. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). Where such transfers occur, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission, adequacy decisions, or other legally recognized transfer mechanisms.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Contact form submissions are retained for a maximum of 24 months. Technical and analytics data are retained for 14 months. Newsletter subscription data is retained until you unsubscribe. We may retain certain data longer if required by law or for the establishment, exercise, or defense of legal claims.

10. Your Rights

Under applicable data protection law, you have the right to: access the personal data we hold about you; rectify inaccurate or incomplete data; erase your data ("right to be forgotten"); restrict or object to the processing of your data; receive your data in a portable format; withdraw consent at any time; and lodge a complaint with a supervisory authority (CCIN in Monaco, or the relevant authority in your country of residence).

11. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (TLS/SSL), secure hosting infrastructure, regular security assessments, and access controls limiting data access to authorized personnel only.

12. Children's Privacy

Our Site and services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without appropriate parental consent, we will take steps to delete that information promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "last updated" date. We encourage you to review this policy periodically. Your continued use of the Site after changes are posted constitutes your acceptance of the revised policy.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at: privacy@monacomove.com. We will respond to your request within 30 days.